Returns and Exchanges

RETURNS

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. No poop kickin in the boots if you want your money back!!

To COMPLETE YOUR RETURN

CLICK HERE TO RETURN AN ITEM

If your returning only you will be responsible for paying the shipping costs which we can deduct out of your refund.

REFUNDS NOT APPLICABLE UNDER THESE CIRCUMSTANCES

Any item not in its original condition, boots covered in horse or cow poo, muck from stalls or bottoms scuffed running from cowboys or for reasons not due to our error (Example: It looks like your horse drug it around the pasture like a ornery steer).

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If the item is returned as new and in original packaging, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment minus postage and a restocking fee the warehouse charges us, within a certain amount of days, according to your banks refund time line.

LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund within a reasonable amount of time, first check your bank account again then contact your credit card company. (There is often some processing time before a refund is posted)
If you’ve done all of this and you still have not received your refund yet, please contact us at howdy@lacyboots.com and we will rustle up an answer!

SALE ITEMS (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Discount Code items will be refunded the amount that was paid.

DEFECTIVE.
If you need to exchange it for the same item, or return it send us an email at howdy@lacyboots.com. And we will email you a shipping label.

SHIPPING
To return your product, mail to: BOA logistics , Attention: Lee/Lacy Boots Returns 17107 Kingsview Ave., Carson, CA 90746

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.

We strive to provide the best customer service possible under all circumstances. If we do not meet your needs please give us a chance to correct the situation.

Lacy Boots Team Saving the Cowgirl!!!

 

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