To be eligible for an exchange, your item must be unused and in the same condition that you received it and within 7 days of date you receive boots. The boots must also be in the original packaging. No poop kickin in the boots if you want to exchange!! Returns are on a case by case basis. We must receive photos of the bottoms of boots with exchange request to be approved.
TO COMPLETE YOUR EXCHANGE
New Boots are eligible for exchange but NO REFUNDS.
Boot Conditions to be eligible for exchange
- in same original unused condition
- original packaging
- no scuff marks on sole
- no marks on boot
Boot will be inspected for eligibility
- Photos of bottom of boots must be included in exchange portal or exchange will not be accepted. (Example: It looks like your horse drug it around the pasture like an ornery steer).
- If accepted you will be responsible to return the boot using the prepaid label to our warehouse. 16456 E Airport Circle, Suite 200, Aurora, CO 80011
Defective Boots are eligible for exchange but NO REFUNDS.
- Boot will be inspected for eligibility
- If accepted boot will be exchanged for correct size.
To Initiate Return for Defective or New Boots
- Go onto lacyboots.com
- Click on the Exchange section in the Menu
- Follow the instruction prompts listed
- Any questions please email email@example.com
Lacy Boots Team
Saving the Cowgirl!!!