To be eligible for an exchange, your item must be unused and in the same condition that you received it and within 7 days of date you receive boots. The boots must also be in the original packaging. No poop kickin in the boots if you want to exchange!! Returns are on a case by case basis.
TO COMPLETE YOUR EXCHANGE
New Boots are eligible for exchange but NO REFUNDS.
Boot Conditions to be eligible for exchange
- in same original unused condition
- original packaging
- no scuff marks on sole
- no marks on boot
Boot will be inspected for eligibility
- boots covered in horse or cow poo, muck from stalls or bottoms scuffed or for reasons not due to our error (Example: It looks like your horse drug it around the pasture like a ornery steer).
- If accepted you will be responsible to return the boot freight prepaid to our warehouse. 16456 E Airport Circle, Suite 200, Aurora, CO 80011
Defective Boots are eligible for exchange but NO REFUNDS.
- Boot will be inspected for eligibility
- If accepted boot will be exchanged for correct size.
To Initiate Return for Defective or New Boots
- Go onto lacyboots.com
- Click on the Exchange section in the Menu
- Follow the instruction prompts listed
- Any questions please email firstname.lastname@example.org
Lacy Boots Team
Saving the Cowgirl!!!