Return & Exchange Policy

Exchanges & Returns

We want you to love your Lacy Boots! If the size, fit, or style isn’t quite right, we encourage an exchange whenever possible and have made the process simple.

Exchanges

Exchanges are available within 30 days of receiving your order, provided the boots are in new, unworn condition with tags attached and in their original packaging.

Exchanges include a FREE prepaid return shipping label and NO restocking fee.

To begin an exchange:

1. Visit Lacyboots.com
2. Open the drop-down menu and select Exchanges
3. Follow the instructions to begin your exchange

Once your exchange is processed, you will receive a Lacy Boots gift card by email so you can reorder your preferred size, color, or style at your convenience.

For even more convenience, USPS can pick up your exchange package directly from your home or workplace at no additional charge. Simply schedule a pickup through USPS.com.

Please do not send boots back without first initiating the exchange through our website.

Returns

We understand that sometimes an exchange just won’t work. Returns may be requested within 30 days of receiving your order.

To be eligible for a return, merchandise must be in the same condition in which it was received: new, unworn, unused, with tags attached and in its original packaging.

To start a return, visit Lacyboots.com, open the drop-down menu and select Exchanges, then follow the instructions for a return.

Approved returns should be sent to:

Lacy Boots Returns
1725 Rosecrans Ave
Gardena, CA 90249

Once your return request is accepted, we will provide instructions and a return shipping label. Items sent back without first requesting a return will not be accepted.

Return Shipping & Restocking Fee

Returns for a refund will have the return shipping cost deducted from the refund and will incur a 1% restocking fee.

These charges reflect the costs assessed to us by our fulfillment warehouse. As a small business, we are unable to absorb these costs when a purchase is returned for a refund. For this reason, we encourage exchanges whenever possible—and exchanges receive FREE return shipping with NO restocking fee.

Sale Items & Gift Cards

Sale items are exchange only and are not eligible for refunds.

Gift cards are non-refundable.

Damages, Defects & Incorrect Items

Please inspect your order when it arrives. If your boots are defective or damaged, or you received the wrong item, please contact us immediately so we can evaluate the issue and make it right.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days, less applicable return shipping and the 1% restocking fee.

Please keep in mind that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at howdy@lacyboots.com.

European Union 14-Day Cooling-Off Period

If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, notwithstanding the policy above.

Returned merchandise must be in the same condition in which it was received: unworn, unused, with tags attached and in its original packaging. Proof of purchase is also required.