Exchanges 📦

EXCHANGES

To be eligible for an exchange, your item must be unused and in the same condition that you received it and within 7 days of date you receive boots. The boots must also be in the original packaging. No poop kickin in the boots if you want to exchange!! Returns are on a case by case basis.  

TO COMPLETE YOUR EXCHANGE

CLICK HERE TO EXCHANGE AN ITEM

EXCHANGE POLICY

New Boots are eligible for exchange but NO REFUNDS. 

 Boot Conditions to be eligible for exchange  

• in same original unused condition
• original packaging
• no scuff marks on sole 
• no marks on boot 

 Boot will be inspected for eligibility 

• boots covered in horse or cow poo, muck from stalls or bottoms scuffed or for reasons not due to our error (Example:  It looks like your horse drug it around the pasture like a ornery steer).
• If accepted you will be responsible to return the boot freight prepaid to our warehouse. 16456 E Airport Circle, Suite 200, Aurora, CO 80011 

Defective Boots are eligible for exchange but NO REFUNDS.

• Boot will be inspected for eligibility 
• If accepted boot will be exchanged for correct size.  

To Initiate Return for Defective or New Boots

• Go onto lacyboots.com 
• Click on the Exchange section in the Menu
• Follow the instruction prompts listed 
1. Any questions please email howdy@lacyboots.com 

Lacy Boots Team

Saving the Cowgirl!!!